FAQ
Frequently Asked Questions (FAQ) – Orders & Payments
Q: How do I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is successful.
Q: What payment methods do you accept?
A: Currently, we only accept bank transfers for payments. We are working to introduce other payment methods soon—stay tuned for updates!
Q: Can I modify or cancel my order after placing it?
A: Unfortunately, we are unable to modify or cancel orders once they have been processed. Please double-check your order before confirming payment.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping within Singapore with no minimum spend.
Q: How long will my order take to arrive?
A: Orders are processed within 1-2 business days and delivered within 2-4 business days via our local courier partners.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. If you haven’t received tracking details within 3 business days, contact us at raonbobusang@gmail.com.
Q: What happens if I entered the wrong shipping address?
A: Please email us immediately at raonbobusang@gmail.com. If your order has already been processed, we won’t be able to change the address, and redelivery fees may apply.
Q: Do you offer international shipping?
A: Currently, we only ship within Singapore, but we hope to expand soon! Stay tuned for updates.
Returns & Exchanges
Q: Can I return or exchange my order?
A: Due to the nature of skincare products, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect upon arrival.
Q: What should I do if I receive a damaged or incorrect product?
A: Please contact us at raonbobusang@gmail.com within 7 days of receiving your order. Attach clear photos of the item and packaging so we can assist you promptly.
Skin Reactions & Safety
Q: What happens if I have an allergic reaction to a product?
A: If you experience any allergic reaction, such as redness, swelling, itching, or discomfort after using a product, discontinue use immediately. We recommend consulting a healthcare professional to assess the reaction and determine the best course of action. Please contact us at raonbobusang@gmail.com within 7 days of the reaction, providing the following details:
- Your full name and contact information
- The product involved
- The date of purchase and usage
- A description of the symptoms or reaction
- Clear photos/videos of the affected area, if possible
We take your health seriously and are here to assist you. To help prevent potential reactions, we recommend reviewing the ingredients listed on each product before use. This can help identify any known sensitivities or allergens. Additionally, performing a patch test before trying a new product can be a good precaution to ensure compatibility with your skin.
Your health and safety are our priority, and we’ll do our best to help you find an appropriate solution.
Product Information
Q: Are your products authentic?
A: Yes! All our products are 100% authentic Korean beauty products, sourced directly from Korea.
Q: Why aren’t these brands commonly found in Singapore?
A: At Zisoo Shop, we bring in exclusive K-beauty products that were previously only available in Korea. Our goal is to introduce high-quality, lesser-known gems to the Singaporean market.
Customer Support
Q: How can I contact Zisoo Shop for assistance?
A: You can reach us via email at raonbobusang@gmail.com. We aim to respond within 1-2 business days.
If you have any other questions, feel free to reach out! Thank you for shopping with Zisoo Shop 💙